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Independent since 2019

Small enough to know you. Experienced enough to take you anywhere.

Since 2019, we’ve been helping our clients explore the world with honest advice, first-hand experience and personal service from people who genuinely care.

Since 2019

Advice from having been, not from a screen

Our ethos has always been that booking a holiday should be every bit as enjoyable as taking it. Heacham Travel was founded by Tim and his late partner Andy in 2019 and has since grown into a close-knit team of four knowledgeable travel specialists, each bringing their own unique experiences and expertise.

Between us, we’ve explored many of the places we recommend. From Antarctica in the south to Longyearbyen and Tromsø in the Arctic, drifting along the Nile, Danube and Rhine, uncovering the ancient wonders of Cambodia, relaxing on Thailand’s beautiful beaches, spotting wildlife in India, enjoying the excitement of Florida and discovering the tranquillity of Bali, our advice comes from first-hand experience, not simply from a screen.

Working remotely gives us something we believe is invaluable: time. Time to understand what’s important to you, how you like to travel and what you want from your holiday. Whether we chat by phone, email, video call or in person, you’ll always deal with the same travel specialist from your first enquiry until you return home, so you’ll never have to repeat your story to someone new.

We believe the best holidays begin long before you travel. They begin with listening, understanding and taking the time to get the details right, so you can look forward to your holiday with complete confidence.

  • Santorini, last October

  • Venice, from the Rialto

  • Nassau, port day

Behind the scenes

Small agency, big reach

Being independent doesn’t mean being limited. We work with over 300 trusted holiday, cruise and touring partners, giving you access to the same holidays you’ll find with the big names, often at prices that stand shoulder to shoulder with the major travel websites, but with something they can’t offer: personal service from someone who knows you and your booking.

For complete peace of mind, we sell travel services on behalf of Hays Travel Limited and benefit from their membership of ABTA (P8615). That means you can book with confidence, knowing you’re protected by one of the UK’s most recognised travel associations and its Code of Conduct, with independent support should anything ever be needed.

Who you’ll deal with

Meet the team

  • Tim Jackson-Thorpe

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    They say 'See Naples and die'. I prefer 'See Naples and live'.

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  • Sharon, Heacham Travel

    Sharon Foster

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    I believe the best holidays are the ones that are planned around you.

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  • Sarah Birkby

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    I'm always happy to help you discover somewhere special.

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  • Diane Morton

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    Friendly, approachable and patient, I’m always focused on making the booking process straightforward and enjoyable.

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Don’t take our word for it

Words from recent travellers

Straight from Trustpilot, Google and Facebook, most recent first.

  • facebook-recommend-iconRecommends

    Three weeks ago we returned from the holiday of a lifetime and cannot thank you enough for all your hard work in making it happen. From our very first enquiry, you listened carefully to what we wanted and created the perfect itinerary. Every question was answered promptly, and your professionalism, knowledge and attention to detail gave us complete confidence throughout the planning process. The airport transfers were seamless, the hotels were all excellent, and every part of the trip was thoughtfully organised. Everything exceeded our expectations, and it was clear how much care had gone into planning our holiday. Thank you for helping us create memories that will last a lifetime. We would highly recommend your services and would not hesitate to book with you again in the future.

    Donna and Paul Robinson

    July 2026

  • facebook-recommend-iconRecommends

    We have recently returned from a holiday in Greece booked by Sarah. We had an amazing time, the hotel was beautiful. A huge thank you to Sarah, she really pulled it out the bag. The quote we received was lower than Jet 2 and TUI direct. Sarah was so helpful and professional throughout which made it an absolute breeze! I would 100% recommend. We will certainly be using Sarah again!

    Sam Pettinger

    June 2026

  • facebook-recommend-iconRecommends

    Sarah was so helpful when we booked our holiday everything was so smooth and straight forward, I would highly recommend booking with her. She even managed to beat the price for us all we did was find where we wanted to go and sent screenshots over Sarah then had a look for us and found our perfect holiday within the hour.

    Bbon Pom Gloria

    June 2026